Returns Policy

RETURN PROCESS

Product may be returned under the following conditions:

  1. Such product has not been used and remains in the similar condition at the time you received it in the original packaging box. Reship the product to Epic Coffee.
  2. Fragile product are returnable, such as Chemex, Aeropress, Cafe Press.
  3. For Single Origin, Espresso Blend, Signature Beverage are not returnable.
  4. Fill in and attach the Product Return Form into the box or you can fill Return Form from the website.
  5. Product return shipping connote shall be received by us via email to info@epiccoffee.co.id not later than 2 x 24 hours since the date of delivery.
  6. You have received the Product Return Receipt issued by Epic Coffee not later than 7 days after we have received the product.
  7. All expedition costs incurred from the product shipment and return shall be covered by the customer.

 

PRODUCT EXCHANGE

Exchange of similar products is a subject to their availability. 

 

SHIPPING

Product Return Shipping Address: EPIC COFFEE, Jl Palagan Tentara Pelajar km 7.5 No. 29 Sleman, DI Yogyakarta 55581.

Please use expedition companies with high security and good services to return the product.

 

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PROSES PENGEMBALIAN

Pengembalian produk akan diterima jika memenuhi semua syarat berikut :

  1. Produk yang anda terima belum digunakan dan masih dalam kondisi yang sama saat anda terima pada box yang masih asli, dikirim kembali ke Epic Coffee.
  2. Produk yang bisa di retur adalah material seperti pecah belah, seperti Chemex, Aeropress, Cafe Press.
  3. Produk Single Origin, Esspresso Blend, Signature Beverage tidak bisa di retur.
  4. Mengisi dan menyertakan kembali Form Pengembalian Barang di dalam box atau silahkan mengisi Form Pengembalian yang terdapat di halaman web.
  5. Resi pengiriman pengembalian produk harus sudah kami terima via email ke info@epiccoffee.co.id paling lambat 2 hari dari tanggal pengiriman.
  6. Anda telah menerima dokumen Tanda Terima Pengembalian Produk dari pihak Epic Coffee yang akan kami terbitkan maksimal 2 x 24 jam setelah produk kami terima.
  7. Semua biaya ekspedisi yang timbul atas pengiriman dan pengembalian menjadi beban biaya customer.

 

PENUKARAN PRODUK

Penukaran produk yang sama tidak bisa dilakukan jika stock habis.

 

PENGIRIMAN

Alamat Pengiriman Pengembalia n Prod uk : EPIC COFFEE, Jl Palagan Tentara Pelajar km 7,5 No. 29 Sleman, DI Yogyakarta 55581.

Untuk pengembalian produk silahkan menggunakan jasa ekspedisi yang memiliki pelayanan dan keamanan tinggi.